To continuously enhance customer satisfaction, SNCF thrives on innovation to anticipate customer expectation and tomorrow’s needs.


Several years ago, SNCF chose to innovate in the digital area with Convinced that the potential of digital technologies could individualize and humanize the relationships with its 10 million customers daily, the group has made a strong commitment in digital technologies like the app SNCF Direct to find all the necessary information for a trip in real time, the app TV Connecté, dedicated to the discovery of France and Europe,etc…


Digital technologies allow us to innovate in distribution, in customer relationship, in production and in the economic model, notably through ideas coming from outside like “start-uppers” from Le Camping, business incubators in which SNCF is a partner and also the platform open data created by SNCF to bring out applications to revolutionize services, received an award at Netexplo Change in 2012.


We became partner of the Napoleons because we are share the same open and receptive attitude and we explore all the sources of inspiration to bring on innovations able to revolutionize the services.